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How Berea Municipal Utilities Improved Customer Service with Daupler

Client Success Story

Berea Case Study CoverKevin Howard, Utilities Director at Berea Municipal Utilities knows - whether it's a billing issue, leak, quality issue, or outage, customers want answers and fixes. Download this case study to learn how Berea Municipal Utilities uses Daupler to improve customer service in a number of ways. 

You'll learn how they:

  • Use Daupler's Events Tool to handle high volumes of calls during large service interruptions
  • Can call on Daupler when their own customer service team is overwhelmed
  • Leverage photos and notes provided by customers to respond faster
  • Discovered tons of after-hours billing calls that they are now able to address during normal business hours

 

Download the case study

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